Telecom Systems Support Engineer (Level 2/3) Job at AV Staffing Solutions, Plainview, NY

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  • AV Staffing Solutions
  • Plainview, NY

Job Description

Telecom Systems Support Engineer (Level 2/3)

Linux | AWS | Telecommunications Platforms

πŸ“ Remote

πŸ’Ό 6-Month Contract-to-Hire

πŸ’² $32–$35 per hour

About the Company:

Our client is a well-established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation’s largest service providers.

Known for operational excellence and a strong client-first culture, they deliver mission-critical platforms that power modern communications.

They are currently seeking a Telecom Systems Support Engineer for a 6-month contract-to-hire opportunity.Β  This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote.

The Opportunity:

This is more than a ticket-queue support role. As a Level 2/3 Telecom Systems Support Engineer , you will serve as a key escalation point for live production systems powering real-world communications infrastructure.

You will troubleshoot complex incidents across operating system, network, application, and database layers β€” owning issues through full resolution.

If you thrive in high-stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look.

What You’ll Do:

Production Support & Incident Resolution

  • Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
  • Analyze logs and diagnose service failures
  • Troubleshoot across OS, network, application, and database layers
  • Restore stability in live production environments
  • Participate in an on-call rotation

Platform & Systems Operations

  • Support legacy platforms during end-of-life transition
  • Assist with stabilization and support of next-generation systems
  • Perform system health monitoring
  • Proactively identify and resolve issues
  • Manage workflows and tickets through Jira

Linux & Cloud Infrastructure

  • Administer and troubleshoot RHEL/CentOS environments
  • Support systems hosted in AWS (GCP acceptable)
  • Write and execute Bash or Python scripts for diagnostics and operational tasks
  • Maintain and support cloud-hosted telecom workloads

What You Bring:

  • 4–7+ years of Linux administration experience in production environments
  • Strong troubleshooting skills across infrastructure layers
  • Experience supporting live production systems
  • Familiarity with AWS or GCP
  • Basic scripting skills (Bash or Python)
  • Solid networking fundamentals (TCP/IP, DNS)
  • Experience working with Jira (preferred)

Bonus / Extra Credit:

While not required, we are especially interested in candidates with exposure to container technologies, including:

  • Docker and/or OpenShift
  • Experience creating or deploying containers
  • Supporting containerized workloads in production or non-production environments
  • Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)

If you have worked with containers in any capacity β€” even supporting deployments or troubleshooting containerized services β€” we would love to hear about your experience.

Job Tags

Hourly pay, Contract work, Remote work

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