Job Description

Job Description - Telecom Expense Analyst (Telecom Billing & Assurance)

Role: Telecom Expense Analyst / ITSM Telecom Analyst

Experience: 6-8 Years

Domain: Telecom Expense Management (TEM) / ITSM

About the Role

We are looking for a Telecom Expense Analyst with strong expertise in telecom billing, assurance, and expense management .

The ideal candidate will be responsible for managing telecom inventory, validating billing accuracy, optimizing telecom costs, and driving platform consolidation initiatives across the enterprise.

Key Responsibilities

Telecom Billing & Expense Management

• Analyze and validate telecom billing data across services such as DIA, Broadband, MPLS, and other data circuits
• Perform billing audits, verification, and charge-back analysis to ensure cost accuracy
• Identify cost-saving opportunities and support telecom expense optimization initiatives
• Ensure compliance with contracts, SLAs, and telecom vendor agreements

Inventory & Platform Management

• Maintain and consolidate telecom inventory and billing platforms into a unified system
• Work with tools like Calero (Telecom Expense Management platform)
• Drive TEM platform integration, migration, and reporting standardization
• Publish accurate metrics and dashboards for management reporting

Reporting & Forecasting

• Develop and maintain reports, KPIs, and dashboards related to telecom spend
• Forecast monthly and quarterly telecom run rates
• Provide insights into usage trends, cost drivers, and optimization opportunities

Vendor & Stakeholder Management

• Collaborate with telecom carriers, IT teams, finance, and accounts payable
• Manage and monitor vendor SLAs, contracts, and performance metrics
• Participate in RFP processes, vendor evaluations, and contract negotiations
• Support Quarterly Business Reviews (QBRs) with vendors

⚙️ Process Improvement & Operations

• Develop processes for ordering, provisioning, and disconnecting telecom services
• Streamline telecom operations and improve billing lifecycle processes
• Support audit, compliance, and regulatory requirements
• Lead or support large-scale telecom transformation projects

️ Required Skills & Experience

• 6-8 years of experience in Telecom Expense Management / Telecom Billing / ITSM
• Strong knowledge of:
  • Telecom billing and assurance processes
  • Telecom inventory management
  • Data circuits (DIA, MPLS, Broadband)
• Hands-on experience with TEM tools (e.g., Calero or similar platforms)
• Experience in billing audits, cost optimization, and financial analysis
• Strong understanding of SLAs, contracts, and vendor management
• Proficiency in data analysis, reporting, and dashboarding

⭐ Preferred Skills

• Experience with telecom platform consolidation and migration
• Knowledge of ITSM processes and tools
• Familiarity with regulatory compliance (BSA, AML, OFAC)
• Experience in project management and process improvement initiatives

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