Job Description

Hello All,

Hope you are doing well!

Please find the below job description and let me know your interest.

Role - Service Delivery Manager

Location - Culver City, CA (Locals only, Day 1 Onsite)

Type Contract

Job Description :

• 10 years of IT experience in service delivery and operations.
• ITIL v4 Certified Mandatory; PMP / PRINCE2 / Six Sigma advantageous
• Very strong in Sony's ITSM process knowledge and SLA expectations
• Strong service and project management background & knowledge about processes in Managed Services model
• Experience working in Sony global teams and Media and Entertainment industry is essential
• Very good understanding of operations involved in Infrastructure areas such as AD, Okta and application development and maintenance in the cloud.
• Strong working experience with tools such as ServiceNow & Jira which are heavily used across Sony Hands-on with Reporting/Analytics using Advanced Excel
• Ability to work on initiatives and manage cross-functional collaboration.
• Excellent analytical and problem-solving skills
• Excellent communication and stakeholder engagement skills - able to represent global teams with confidence.
• Experience working in offshore/onshore model, ideally with India-based teams.
• A mindset focused on continuous improvement, accountability, and partnership.

Thanks and Regards,

Vivek

Edge Global

1604 Spring Hill Road, Suite 221, Vienna, VA 22182

An E Verified Company

Email: vivek@edgeglobal.net

Website:

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