Recovery Coach Job Category: Direct Service Requisition Number:
RECOV006289 Full-Time Outpatient Clinic Springfield, MA 01105 Job
Details Description The Stimulant Treatment And Recovery Team (START)
team provides treatment for patients diagnosed with a stimulant use
disorder utilizing OBAT's Nurse Care Management Model. The START clinic
is seeking a Recovery Coach/Community Health Partner to join our team to
help patients to better access and coordinate their health care. This
individual will help identified patients with the tasks of getting
medical care, connecting to the recovery community, providing recovery
resources, working on health goals (such as arranging care, filling
medication prescriptions, planning healthy meals, or finding time to
exercise), and to help them deal with the "real-life" and keep them
engaged in care. Job Duties: Initiates telephonic or face to face
contact with eligible patients to describe role, explain program
benefits and begin assessment process. Assists with connecting patients
to mental health and recovery resources within their community. Escorts
patients to different programs within the hospital and community to
connect with recovery resources. Works with patient and provider to set
goals for patient's care and motivates patients to achieve those goals.
Teaches key educational messages in person and over the phone. Clearly
documents all activities in the patient's record. Records and monitors
the participants' progress toward goals within specific timeframes.
Participates with other staff in activities to program participants,
including community outreach, presentations to communityorganizations,
development of materials, and phone calls. Assists patients with
organizing their records, making follow-up appointments, and filling
their prescriptions. Helps patients fill out applications as needed.
Provides advocacy, patient education and support in accessing
community-based and hospital-based programs. Refers to internal or
external care management services when other issues are identified (i.e.
food insecurity, partner violence etc.). Demonstrates sensitivity and
respect for the culture of the patient. Participates in regular training
activities. Attends regularly scheduled supervision and other program
assigned meetings. Influences inappropriate utilization of health care
resources by providing intensive home and community-based outreach,
motivational interviewing and goal setting, resource connection and
accompaniment to medical appointments as needed. Presents patients at
case review meetings succinctly and logically. Consults with experts
regarding complex patient situations, demonstrating an understanding of
how to solicit and incorporate provider feedback in order to
continuously develop the most optimal plan for care. Prepares reports
and documents as needed or requested. Demonstrates the ability to
function within an inter-disciplinary team (nurse care coordinators,
social workers, behavioral health clinicians, physicians, resource
specialists, clinical support staff, etc.), connecting the patient with
resources as needed. Support the Operations Manager in the
implementation and evaluation of quality initiatives. May visit patients
in hospital and ER and facilitate with transitions of care. Pay rate:
\$20-25/hour based on experience and certifications Qualifications
Skills Preferred Bilingual - Novice CPR Certif, Current - Novice First
Aid Certif, Current - Novice Behaviors Required Functional Expert
Considered a thought leader on a subject Preferred Dedicated: Devoted to
a task or purpose with loyalty or integrity Team Player: Works well as a
member of a group
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