Operations Associate (FAO Schwarz Boutique at Nordstrom) Job at FAO Schwarz, New York, NY

V2NEVWxPUkNNQk1KaTAxTTNUSmtXUXBkQ2c9PQ==
  • FAO Schwarz
  • New York, NY

Job Description

The Role at a Glance

The Operations Associate makes the magic possible at FAO Schwarz Nordstrom. From the moment product arrives to the moment it lands in a guest’s hands, you keep the boutique stocked, organized, and running smoothly. You thrive in the back-of-house but show up just as confidently on the floor. Operating within Nordstrom while representing FAO Schwarz means you hold a dual standard every day, and you take pride in meeting both.

Creating the Magic

As Operations Associate, you will:

  • Receive and process shipments accurately and efficiently, following the team’s priorities to get the right product to the sales floor quickly.
  • Keep the back-of-house clean, organized, and easy to navigate, maintaining a system that lets anyone quickly find and pull the product the floor needs.
  • Replenish the floor with pace and precision to keep it consistently full, tidy, and guest-ready.
  • Execute visual merchandising standards by placing products according to the planogram and maintaining the presentation that guests and both brands expect.
  • Fulfill send sale orders accurately and on time, ensuring every purchase is packed, processed, and dispatched efficiently and up to standard.
  • Show up for every guest you encounter on the floor, stopping to help and answer questions, and creating a moment of connection, regardless of what you’re working on.
  • Support opening and closing routines as needed to help ensure the boutique is operationally ready before guests arrive and properly set at the end of the day.
  • Consistently uphold shrink-prevention practices, following loss-prevention processes for both FAO Schwarz and Nordstrom, and escalate anything unusual.
  • Flex across operational priorities throughout your shift, adapting to the needs of the moment and supporting the team wherever you’re needed.
  • Stay curious and coachable by participating in training and seeking ways to continue growing in the role.
  • Share what’s working with the team by actively contributing ideas, observations, and suggestions that strengthen the operation.

What Success looks like

You’re doing well in this role when:

  • Guests move through a boutique that feels effortless and leave with no idea how much work went into making it that way.
  • The boutique floor is always fully replenished, tidy, and guest-ready –an empty shelf is the exception, not the norm.
  • Shipments are processed accurately and on time, ensuring the right product reaches the floor quickly.
  • Your back-of-house is clean, organized, and easy for anyone on the team to navigate.
  • Send sale orders are packed, processed, and dispatched accurately and on time.
  • You stop and engage with every guest you encounter on the floor, regardless of workload.
  • Shrink prevention processes are consistently followed without prompting.
  • Leadership trusts you to adapt, stay flexible, and follow through on your priorities.
  • You actively seek feedback, apply what you learn, and demonstrate visible growth over time.

This role aligns with Level 1 in our Career Framework and provides a strong foundation for progression into Specialist roles (Level 2).

What you’ll bring

You don’t need to be perfect, just organized, dependable, and genuinely invested in making the boutique run well.

  • A strong attention to detail and a natural drive to keep things organized, accurate, and to standard.
  • The energy and pace to work in a high-volume environment where priorities shift quickly.
  • Comfort working in both the back-of-house and on the floor, with the confidence to engage guests when the moment calls for it.
  • A genuine interest in toys, play, and the FAO Schwarz brand.
  • Ability to lift up to 50 pounds and stand, bend, and twist for extended periods.
  • Flexibility to work across days, evenings, and weekends. 

Retail, hospitality, or operations experience is a plus. Curiosity and attitude mater most.

This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.

Job Tags

Part time, Flexible hours, Shift work, Weekend work, Afternoon shift

Similar Jobs

University of Houston

Photographer/Videographer 2 - The Honors College Job at University of Houston

~496036~ Full-Time ~ Dean, Honors College Add to favorites View favorites Department : Dean, Honors College Salary : $38,100 to $45,000 Description : Provides quality media services, including stills and video, for university publications, web pages...

TWO95 International, Inc

Hiring PHP Developers Job at TWO95 International, Inc

 ...Hiring PHP DEVELOPERS Work Location : Port Klang Junior Php developers : starting salary RM2,800 (fresh graduates bachelor degree) Senior Php developers: salary up to RM5,000 (MAXIMUM) (almost 3-4 years experience) Location : Port Klang Interested candidate... 

SST Direct

HVAC Technician Job at SST Direct

 ...solving complex system issues. Key Responsibilities Diagnose and repair hydronic heating and cooling systems Troubleshoot boilers, pumps, piping, valves, and controls Support commercial comfort and industrial process systems Work independently on complex... 

Cardinal Health

Delivery Driver - Pharmacy Services Job at Cardinal Health

 ...late, or work overtime based on business needs. What Pharmacy Services & Delivery contributes to Cardinal Health Pharmacy Services &...  ...equivalent work experience, preferred Must hold a valid driver's license and have a good driving record Prior delivery... 

VIP Staffing

Assembler Job at VIP Staffing

 ...Immediately hiring Assembler's for a large climate-controlled warehouse on the northeast side of San Antonio. Assembler will be responsible...  ...am as required Assembler Duties: Follow instructions on computer for station's specific assembly Assemble and connect small...