Job Description

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

We are seeking a strategic and results-driven Director, Program Management to lead enterprise-level initiatives within our Product Operations organization. This role is responsible for driving cross-functional programs that improve operational scalability, support product delivery, and enable business growth.

The ideal candidate is a strong program leader with experience managing complex initiatives, building operational processes, and leading teams in fast-paced environments.

Key Responsibilities:

• Strategic Initiative Leadership & Execution
  • Lead cross-functional initiatives supporting product delivery, growth, operations, and customer experience
  • Translate priorities into programs (scope, timeline, milestones, dependencies, success metrics)
  • Own initiative outcomes; manage risks, tradeoffs, and escalations
  • Align initiatives to enterprise priorities, capacity, and investment decisions
• Program Governance & Portfolio Oversight
  • Establish governance (cadence, decision rights, escalation paths)
  • Standardize planning, execution, and reporting across the portfolio
  • Provide executive visibility into status, risks, dependencies, and delivery confidence
  • Partner with Product/Finance/Leadership on prioritization and sequencing
• Go-To-Market and Product Lifecycle Management (PLM)
  • Operationalize initiatives across the product lifecycle aligned to roadmaps and release plans
  • Lead GTM readiness (launch plan, training, documentation, tooling, operational preparedness)
  • Track and communicate GTM risks, dependencies, and launch readiness
• Team Leadership and Performance Management
  • Lead Program/Product Operations Managers; set expectations and measure outcomes
  • Coach and develop program delivery, communication, and risk-management capabilities
  • Drive accountability, collaboration, and continuous improvement
  • Manage resourcing, prioritization, and workload across workstreams
• Stakeholder Engagement
  • Partner with cross-functional stakeholders to manage expectations through the program lifecycle
  • Provide proactive updates and resolve escalations quickly
• Program Execution
  • Ensure implementation, integration, and support readiness deliverables are completed on time and to quality standards
  • Manage interdependencies across technical, operational, and customer-facing teams
  • Improve execution by removing bottlenecks and optimizing workflows
  • Maintain compliant documentation (plans, schedules, SOWs, change control)
  • Report program health, milestones, risks, and financial impacts to senior leadership
• Process Development and Strategic Alignment
  • Build scalable processes, SOPs, and program frameworks supporting transformation
  • Drive adherence to quality systems; modernize via automation and process improvement
  • Support cross-functional initiatives improving delivery, revenue, and customer satisfaction
  • Contribute to strategic planning and alignment to organizational goals

Qualifications:

• 8+ years in program management, account management, or service operations
• 5+ years of customer account or program management
• 2+ years supervisory experience
• Experience in telecommunications, public safety, SaaS, or related industries strongly preferred

Knowledge, Skills & Abilities

• Strong leadership skills with the ability to direct program teams and guide multi‑workstream initiatives
• Advanced program‑management expertise, including governance, risk management, and cross‑functional coordination
• Excellent communication and stakeholder‑management skills, including executive‑level reporting
• Strong analytical and problem‑solving capabilities, with the ability to identify systemic issues and drive process improvements
• Deep understanding of operational delivery, and program interdependencies. Strong working knowledge of Product Lifecyle Management (PLM)
• Strong organizational discipline, ability to manage competing priorities, and oversight of large complex programs
• Experience delivering high‑quality programs and go-to-market initiatives in high‑stakes, time‑sensitive environments
• High level of professionalism, judgment, and ability to handle escalations effectively
• Proficiency in Microsoft Word, PowerPoint, Excel, and program management tools is required; MS Project and SharePoint preferred
• May be required to travel up to 25% of the time depending on business needs

Education:

• Bachelor’s degree in business administration, management, or related field required; equivalent experience may substitute
• Understanding of program management methodologies (PMP/PMI/Agile) preferred
• Strong continuous improvement mindset; Six Sigma (Green or Black Belt) a plus

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in  work worth doing ! 

The starting salary is anticipated between $160,000 and $175,000 and will be commensurate with experience. 

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.

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