Area Manager Job at Strickland Brothers 10 Minute Oil Change, Plano, TX

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  • Strickland Brothers 10 Minute Oil Change
  • Plano, TX

Job Description

Strickland Brothers 10 Minute Oil Change is one of the fastest growing quick lube companies in the country. Our 10-minute, drive-through oil change and focus on customer satisfaction creates a positive, fun environment for staff and our customers. Whether you have an automotive background or not, our system provides the tools necessary to be successful. The Area Manager role oversees 8-12 shops.

Responsibilities

  • People Management: Developing Shop Managers and building a talent pipeline through Manager in Training and Certified Training Shop Manager programs. Create a positive culture through recognition, accountability, support, and ensuring labor management aligns with business needs.
  • Company Standards: Ensure consistent adherence to company standards, deliver exceptional customer service reflected in Net Promoter Scores and Google reviews, reduce claims, maintain a clean and professional facility, and prioritize urgency in customer greetings and achieving 10-minute bay times.
  • Data Experts: Be fluent in Power BI for daily performance analysis, focus on increasing car count, and coach on all key performance indicators. Encourage competitiveness in meeting targets, challenge Shop Managers with data-driven questions, and troubleshoot performance outliers with the team.
  • Policy and Procedure Experts: Be knowledgeable and able to teach inventory management, cash handling, recruiting, training programs, the entire employee life cycle from onboarding to termination, and the company handbook.

Qualifications

  • 2+ years’ experience working in a multi-unit leadership role
  • In-shops in your market 3-4 days per week
  • Proficient in Microsoft Office Suite – Outlook, Excel, Word, and PowerPoint
  • Ability to analyze data and business trends
  • Experience managing organizational change, with the ability to adapt to evolving business needs and guide teams through new initiatives effectively
  • Experience managing a budget and driving towards unit-level financial plan targets

Job Tags

Work at office, 3 days per week

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